British Gas customers with smart meters have been alerted to a significant issue. Official statistics indicate that out of the approximately 36 million households equipped with smart meters ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

Ofgem is warning that an old-style meter system will be turned off 'in months' potentially leaving people without heating and hot water ...

Its PeakSave scheme gives some smart meter customers 50% off electricity between 11am and 4pm on Sundays. Based on a survey of 2,618 British Gas customers carried out in September-October 2024, and a ...

Customers of every major energy supplier including British Gas EDF, EON ... s because - unless you have a very accurate working smart meter that’s updated instantly - the energy firms use ...

British Gas, Ovo Energy, Scottish Power and So Energy all scored less than 60 per cent overall. British Gas received a below-average customer score of 61 per cent and was one of only four suppliers to ...

The Which? research criticised British Gas – which made a record £750m profit in 2023 – for its smart meter offering and complaints process. British Gas came joint last place with Ovo Energy ...

s behind-the-scenes assessment of supplier practices, British Gas also performed poorly for the volume of customer complaints it received in the first half of 2024 and for how efficiently it resolved ...