The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

It called for the current processes, which is the UK government’s central mechanism for managing public money and allocates ...

Under the DMCA safe harbor provision, the liability of service providers that allow users to upload content to be sued for ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

One recent caller, a man who found himself suddenly responsible for his nephews after a family emergency, said navigating the ...

The Government of Nunavut isn’t doing enough to develop a territorial 911 emergency call service, according to ...

The Office of Mayor-President Sid Edwards, in partnership with the Arts Council of Greater Baton Rouge, invites local visual ...

In the 3 rd Ward, Arthur Lumpkin leads James Davis, with 320 votes to Davis’ 315 votes, according to the latest tallies from ...

RIVERTON – The purpose and impact of Wyoming’s 211 call service is best understood through stories. One recent caller, a man who found himself suddenly responsible for his nephews after a ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...