New customer advocate for NJ Transit absorbs years of pent-up complaints
Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...
Govt building ecosystem to resolve consumer complaints pre-litigation: Secy
The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...
Govt setting up ecosystem to resolve consumer complaints at pre-litigation stage: Secretary
NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.
Government setting up ecosystem to resolve consumer complaints at pre-litigation stage: Consumer Affairs Secretary
The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...
Govt setting up ecosystem to resolve consumer complaints at pre-litigation stage: Consumer Affairs Secretary
The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...
Hong Kong consumer watchdog receives 12 complaints over Deliveroo membership
London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to ...
Metropolitan Plumbing records highest number of SA consumer complaints amid customer fury
An embattled South Australian plumbing and airconditioning company has sparked the highest number of customer complaints to ...
NL Times4h
Dutch Consumer Authority reports record number of complaints in 2023
The Netherlands Authority for Consumers and Markets (ACM) received nearly 84,000 questions and complaints from consumers and ...
Redesigned Federal Trade Commission website sees increased consumer reporting of fraud by 28%
New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...
10 Fast-Food Chains With the Worst Customer Service
A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...
UPDATE: AG to investigate Liberty Utilities after White Hall mayor files complaint
Attorney General Tim Griffin announced Monday afternoon that he had directed his office’s Public Protection Division to open ...
NorthJersey.com4d
New customer advocate for NJ Transit absorbs years of pent-up complaints
Beaumin began compiling customer complaints from social media, anecdotal experiences and those submitted through an online form into a database. That has helped him distill a few of the priority ...