Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to ...

An embattled South Australian plumbing and airconditioning company has sparked the highest number of customer complaints to ...

New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...

The Netherlands Authority for Consumers and Markets (ACM) received nearly 84,000 questions and complaints from consumers and ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Attorney General Tim Griffin announced Monday afternoon that he had directed his office’s Public Protection Division to open ...

Multiple Chinese government departments pledged over the weekend to strengthen clampdown on illegal activities and provide ...