Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to ...

An embattled South Australian plumbing and airconditioning company has sparked the highest number of customer complaints to ...

The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

New York State Attorney General Letitia James released the top 10 consumer complaints the Attorney General's Office received ...

On Wednesday, New York Attorney General Letitia James released a list of the top 10 consumer complaints filed by state ...

The Office of Attorney General Letitia James released its top 10 consumer complaint categories of 2024 on Tuesday, including price gouging on essential goods and services, housing issues, mortgage ...

Imposter scams also drove some of the increase, according to an annual update from Colorado Attorney General Phil Weiser.