Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to ...

The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

An embattled South Australian plumbing and airconditioning company has sparked the highest number of customer complaints to ...

The Office of Attorney General Letitia James released its top 10 consumer complaint categories of 2024 on Tuesday, including price gouging on essential goods and services, housing issues, mortgage ...

Imposter scams also drove some of the increase, according to an annual update from Colorado Attorney General Phil Weiser.

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Purchase, service and delivery disputes are among most common complaints to the Michigan attorney general's office.

New York State Attorney General Letitia James released the top 10 consumer complaints the Attorney General's Office received ...