Businesses can enhance their performance significantly by conducting process audits, using automation, improving ...

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

Agent abuse: Agent abuse occurs when attackers exploit DA interaction APIs rather than directly manipulating the DA itself.

A SINGLE mum and her two kids have been left homeless after a Barclays IT glitch stopped them from placing cash on their new ...

Experts anticipate that WhatsApp marketing to account for 15-20% of all digital marketing spends in the next 7 years but ...

CAMPBELL, Calif., February 04, 2025--8x8, Inc. (NASDAQ: EGHT) reported financial results for the third quarter of fiscal year ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

General Revenue Corporation (GRC), a SinglePoint Group company serving North American businesses since 1947, continues to ...

Introduction The documented benefits of gender parity in leadership are emerging—women leaders have been shown to have a ...

AI customer experience pioneer Lorikeet today announces it has raised an additional AUD $9 million in funding from Blackbird and its existing investors Square Peg and Skip Capital, fueled by breakout ...

Trend Micro’s Solutions Architect for the Middle East and Africa, Zaheer Ebrahim, discusses emerging threats related to the growing use of AI assistants in South Africa.

Top founders and CEOs share their go-to ChatGPT prompts, tested and refined through regular use. Transform your business with ...