Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

PERSISTENTLY poor services are causing customer complaints on the Tanzania Electric Supply Co. (TANESCO) especially its ...

Most folks would argue that flirting can, in fact, be hard. You have to balance so many spinning plates, to be funny, interesting and not drive the other person away. However, there are always a few ...

When you foster an environment based on true inclusion and belonging that doesn’t single out individuals, you create a ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

This article explores AI’s benefits and limits in enhancing customer service and strategies for blending the two. Technology ...

Ditch generic buyer personas! Discover a powerful framework for understanding what moves the needle for your audience and ...

When investing in a tool line, there are several components that need to be considered. Here's what you should know about Ego ...

Other writers question Trump's tariffs remembering Canada has long been our ally and question Hochul's budget and some policy ...

But in the push for cleaner energy sources, coal, known as the dirtiest fossil fuel, has fallen out of favor. In 2013, at the urging of Sen. Harry Reid (D-NV), Nevada lawmakers passed a bill requiring ...