Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Chatbots make your business appear to be just one of many. They can never really be a replacement for truly great customer ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Experts say AI can increase efficiency and customer satisfaction, meaning those who ignore its benefits are at risk of being ...

"Smart consumers know that if they contact a company on Twitter or Facebook, they'll get a better response and a faster response than they will if they call customer service," says Sunil Gupta, co ...

The administration asked for help erasing language on park displays that failed to emphasize American grandeur, but visitors ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...