AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

"Smart consumers know that if they contact a company on Twitter or Facebook, they'll get a better response and a faster response than they will if they call customer service," says Sunil Gupta, co ...

Amazon News, for example, took to the social media platform X in early March to warn consumers that the e-commerce platform saw a 33% increase in customer service impersonation scams on social ...

Amazon News, for example, took to the social media platform X in early March to warn consumers that the e-commerce platform saw a 33% increase in customer service impersonation scams on social ...

Request for Mediation Wellness Acknowledge the receipt of a customer’s email or phone call within one (1) business day. If the customer inquiry cannot be answered immediately, the Wellness Team will ...

Octopus Energy in the UK, for example, employs generative AI to transcribe calls, summarise conversations and draft automatic email responses, leaving workers to focus on complex customer cases.

The takeaway here is that it pays off to invest in your team. Instead of a staff that largely reads from a script and returns the worst customer service experiences, you should give your team the ...

Conclusion The best customer service interview questions and answers depend on your industry, the skill level of the customer service representative, and their unique experiences. It’s all about ...