AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Hello @LarsGMortensen I tried to reproduce these 2 issues but I can't. If I reply by the link I have the expected behavior : And for the reply by mail, as specified in the email (Please do not respond ...