AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Hello @LarsGMortensen I tried to reproduce these 2 issues but I can't. If I reply by the link I have the expected behavior : And for the reply by mail, as specified in the email (Please do not respond ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Technology Reply, a company of the Reply Group specialising in the design of solutions based on Oracle technologies, has been presented with the Oracle Service Expertise in Artificial Intelligence ...

This corporal's 'reply all' email debacle went viral. When the memes blew up, a top Marine took notice. By Kelsey Baker ...

"Smart consumers know that if they contact a company on Twitter or Facebook, they'll get a better response and a faster response than they will if they call customer service," says Sunil Gupta, co ...

Tori Dunlap, 30, told Newsweek she found the responses hilarious and "kind of healing". National Guard troops ordered to Los Angeles by Trump find quiet streets and few protests Bruce Springsteen ...