Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

Miscommunication between the office and the field isn’t just frustrating—it’s expensive, but a few simple alignment strategies can turn chaos into coordination.

This wide-ranging list of 145 service business ideas is a great resource to get you started on a new, independent way of earning an income.

Conga's CCO Chris Bishop answered a series of questions that included how B2B businesses can optimize revenue operations.