The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more time in the trenches.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Artificial intelligence chatbots will upend how call centers and customer service hotlines operate. Countries like India and the Philippines are worried.

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.