As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Live Oak Bank specializes in loans and competitive rates, offers online banking and a focus on customer service. Learn if it ...

The new division CEO's appointment is part of a broader series of leadership transitions at the financial services company.

Small businesses often have a hard time finding telecom providers that understand their unique needs. Tbaytel is responding ...

Unlike other cybersecurity companies that Fortinet competes with, the firm is GAAP profitable and has reported positive free cash flow/equity margins over the last decade. We still expect the firm to ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

CEO says the move ‘has the potential to drive a new era of growth for Workday,’ but there are concerns about customer service ...

Vendor shares research findings that underline the demand and interest from customers in updating their communications strategy.

The company aims to continue driving innovation, enhancing user experiences, and delivering measurable business growth for ...

We believe Johnson Controls’ building automation platforms Metasys and OpenBlue set it apart from its closest HVAC peers Carrier and Trane. These platforms generate recurring software upgrade and ...