The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues ...

Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

The cost of living crisis is easing, but the aspirational customer still isn’t buying. Delivering more value is key to ...

NCR Voyix Corporation (NYSE: VYX), a leading global provider of digital commerce solutions for the retail and restaurant ...

Honored for outstanding service, NorthStar Moving earns top spot for the second yearLos Angeles, CA, Jan. 08, 2025 (GLOBE ...

A recent survey shows improved customer service in SME banking as financial institutions in Ghana and Nigeria seek long-term ...

United Bank for Africa (UBA) Plc has cemented its position as a leading customer-centric institution, emerging among the top five banks, in various survey segments, in the recently released KPMG 2024 ...

To create offerings that truly resonate with users, tech companies need to prioritize empathy and human-centered design.

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

COMPLAINT resolution remains the weakest pillar of customer experience in Nigeria’s retail banking sector, according to ...