Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost-cutting shortcuts.

Multi-service company Tele2 has invested approximately 200,000 euros in the creation of a customer center in Daugavpils, ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions. By ...

With responsibility for orchestrating a complex data ecosystem spanning multiple platforms and sources, Naveen Bagam ...

The distinction between physical and digital retail is increasingly blurring, particularly within the food service and ...

VinFast partners with Global Assure for customer service in India, offering 24/7 support, roadside assistance, and mobile ...

TTEC Holdings Inc. (NASDAQ:TTEC) is a customer experience/CX company that designs, builds, and operates technology-enabled ...

Blue Stream Fiber, a top-rated fiber company, has partnered with tech care leader Asurion to enhance its customer offerings with new tech protection and support add-on services. Whether customers want ...