Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

FedEx will end its business arrangement with the Bengaluru-based IT firm by the end of the year after a ten-month transition.

FedEx and Amazon have signed a multiyear agreement for residential delivery of select large packages. Amazon has hired FedEx to handle some of its large package deliveries, the companies said on May ...

Additionally, a special product donation from Mattel, a Feed the Children supporter and FedEx customer, provided backpacks filled with children's items, including Barbies and Hot Wheels. Before ...

FedEx and UPS have been in a fierce battle for market share over the last five years, often poaching whole or partial customer accounts from the other.

Now, in a video with over 1.3 million views, TikTok user Martina Kramer (@martinakramer12) is sharing doorbell camera footage of an interaction that her FedEx driver had with her dogs, one that ...

"FedEx is proud of the many contributions our team members make to our communities every day. We appreciate the interactions of this team member with a customer's pet." With over 15.6 million ...

“E-commerce success in 2025 isn’t just about having the right product selection—it’s about delivering a seamless end-to-end customer experience,” said Jason Brenner, senior vice president, digital ...

“When we’re expecting a package within a certain time period before Christmas, we’re expecting that to be here,” FedEx customer Sabrina Satterfield said. According to Satterfield, her ...