Artificial intelligence (AI) is revolutionizing the way we do marketing, and it's no surprise that eCommerce companies are ...

It’s such a deceptively simple question. We hear it dozens of times a day and often answer on autopilot: Fine. Good. Can’t ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Discover tire rotation best practices to maximize tire life, handle misalignment issues, and maintain customer satisfaction.

The Florida Realtors year-end report showed a 10.5% drop in condo sales following increased special assessment and hiked ...

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

The results of both are combined to make our findings as useful as possible to find the companies that are doing ... Customer score: based on satisfaction and likelihood to recommend. Customers rated ...

“Do we have a problem of moral equivalency if we head down the path of this legislation?” said Rep. Barbara Ehardt, R-Idaho Falls, who initially opposed the bill. Others worried that the ...