We developed this unique feature as a direct response to customer feedback. Specifically, we conducted surveys and monitored social media conversations where individuals repeatedly mentioned their ...

Here are some of the bigger topics we discussed in our interview: · Technology Is the Reason: Burgess said, “Technology is playing a big part in improved customer satisfaction. While you’ve ...

How'd we do? How long was your wait time ... Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience.

If you do ask them, and they tell you, what do you do with that information? This is all about customer feedback. If a customer is willing to take the time to give you feedback, good or bad ...

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...