ManageEngine today announced that ServiceDesk Plus has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert.

ITIL (IT Infrastructure Library) provides a framework of best practice guidance for IT service management based on process, and has grown to become the most widely accepted approach to IT service ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K ...

ITIL is the most accepted framework for the managing of IT services. Incident Management process is the process which is integrated inside ITIL framework and is responsible for: logging, ...

Choose from 2,413 10 Step Process Infographic stock illustrations from iStock. Find high-quality royalty-free vector images that you won't find anywhere else.

A study found public-sector IT struggles with automation and ITIL. Learn how to tackle these challenges and gain insights into what other public-sector IT leaders are doing to solve these problems.

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam.

Understanding Loop Diagrams and Process Loop Sheets From an installation and maintenance electrician’s point of view, two of the most useful types of drawings that can be included in a contract ...

These diagrams can visually model the steps of a business process from end to end. Example of BPMN address change process diagram (above) While there are several methods for modeling processes out ...

Process mapping can help create a business process or a process flow diagram that defines a sequence of events in the workflow ahead and is often a visual representation. Subsequently, process maps ...