Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

Adding two big names as partners, Klarna and Palantir, is the kind of step that could help clean up Bolt’s reputation as it seeks to raise again.

Every swipe and every tap is done in live action. The process of online shopping isn’t stagnant; instead, it’s evolving. What ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

Speaking at the Capital Framework for Large Banks conference at the Federal Reserve Board of Governors, Altman addressed one ...

As companies use terms like reorganization, restructuring, and optimization in job cuts, AI may be at work more than they ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Imagine you just lost a customer—not because your technology failed, but because your AI was optimized for efficiency instead of experience. In the race to deploy agentic AI—systems that act ...