Microsoft's AutoGen for AI agents is popular among agent developers, and a new update addresses observability and flexibility issues.

Microsoft wants to make using Copilot a daily habit and take on Google's aggressive push of Gemini for Workspace.

There is a catch, though: as it makes this change, Google is increasing the price of all Workspace plans. Jerry Dischler, ...

Microsoft is relaunching its free Copilot for businesses as Microsoft 365 Copilot Chat today, complete with the ability to ...

ServiceNow , the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an evaluation of ...

SANTA CLARA, Calif., January 15, 2025 -- ( BUSINESS WIRE )-- ServiceNow (NYSE: NOW), the AI platform for business ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

AI agents are still in the experimental stage, so using them comes with risk. But many companies are quickly looking to adopt ...

CLogic, the leading AI-powered cloud contact center solution purpose-built for ServiceNow®, reported another strong year-over ...

Like its competitors, Google continues to experiment with low- and no-code tools that harness agentic AI for business ...

AI-driven platform reshapes customer service with smarter, faster tools Vonage Fusion bridges agents and experts for ...

The so-called AI boom has been going on for more than two years now, and 2024 saw a real acceleration in both the development ...