First, try to call the city and see if they can dispatch someone to turn off the water to your house if you have a busted ...

AUSTIN (KXAN) — This week, the City of Austin began giving out winter weather supplies, but one tool that’s going fast could save your home: water keys. In the instance of a pipe burst, it’s ...

To open it, you may need a water meter key, which you can buy at a hardware store. Here's an explainer video from Austin Water: During a freeze there are several precautions you'll want to take: ...

Once you locate it, use your wrench, hand, or water key to turn the knob, also known as a meter stop. The water is flowing when the valve points toward your home—parallel with your pipe and the ...