Intentionality and kindness in leadership aren’t just moral choices at the expense of profits—they’re strategic ones.

When two junior employees bump into each other in the corridor and start chatting about their manager's overbearing manner, ...

While this strategy can be extremely effective when done well, when done wrong, it can breed confusion or even distrust.

I vividly recall an event early in my career as a junior lawyer. Our senior partner, a man of few words but great presence, ...