New software, more workers, shifted priorities help Public Utilities shrink average call wait times from 2 hours to 69 ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...

American Darling, Customer Service Bot’s Rules for the Drive-Thru, Harlivy Honeymoon Whodunnit, Things That I Destroy ...

Offering same-day service, Volwreck can help its customers quickly get back on the road – whether it be engine components, ...

Barry's Ticket Service has implemented all-in pricing for NFL tickets, eliminating hidden fees and providing customers with transparent, upfront pricing that includes all service charges, processing ...

Mattress Firm offers some nice service features to put your mind at ease, including a 120-night sleep trial and free shipping ...

The government's chosen method for appointing the civil service commissioner does not guarantee the independen ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

We Print Miniatures’, which 3D prints minis for Dungeons and Dragons and other tabletop games, is “sick of men abusing our female staff”.

The Improving Social Security’s Service to Victims of Identity Theft Act will compel the SSA to provide a single point of ...

In a world where brand loyalty is fragile and customer attention spans are short, businesses are shifting focus from flashy ...

China and Brazil's foreign ministers agreed to uphold multilateralism and universally recognized international ...