A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

DTE Energy Co. customers will pay a higher electric rate starting next month as the Michigan Public Service Commission on ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...