The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

While this approach provides improved value and operational efficiencies, it also brings challenges that impact both ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Calie Yeingst has joined Aspire Credit Union as a member service representative at its teller line. Yeingst holds a ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

A visit to a garden centre is an excellent way to enjoy nature, have a bite to eat and spend a cost-effective morning or ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...