The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Grubhub says that it noticed “unusual activity” that it traced back to an account used by a third-party service provider for ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges ...

While this approach provides improved value and operational efficiencies, it also brings challenges that impact both ...

Calie Yeingst has joined Aspire Credit Union as a member service representative at its teller line. Yeingst holds a ...