Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Enhanced ID vs. Real ID confusion among cruise ship passengers and even crew members is at a fever pitch. For some families, that confusion has played out at cruise ports in devastating ways. Visually ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

You’ve probably heard about the couple jailed in Mexico after filing numerous credit card chargebacks over timeshare fees. They reversed nearly $120,000 in charges from their timeshare company and ...

Travelers beware: Sometimes, a travel insurance mistake isn’t fixable – no matter how much money is at stake. But what about this one?

Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel ...

As Sherry Warren and her husband prepared for their upcoming Celebrity cruise, she bought a colorful passport case. The little wallet was stylish and protective, with Radio Frequency ...

As she searched for a new job, love suddenly was in the air — or so Karen C. thought. But behind the inappropriate emails she received from her recruiter with carefully typed romantic promises lurked ...

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.

There’s a new scam coming to your home phone. Aggressive, fake customer service agents are on duty, demanding payment for Keto supplements you didn’t order. I learned about this bizarre scam firsthand ...

Don’t make the passport mistake these Princess cruise ship passengers made. You’re in the danger zone if your passport has less than six months left before it expires. Bob Gersna and his wife planned ...