Mar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data …

Mar 17, 2024 · Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company …

Jan 14, 2025 · Liz Centoni, EVP and chief customer experience officer at Cisco, prioritizes problem solving and innovation as the backbone of great CX. In this Trendline, CX Dive …

Mar 15, 2023 · There are a number of reasons why customer service may feel worse, like a shortage in workers in some industries, the proliferation of tech as a part of the process, and a …

Jun 6, 2024 · Despite pouring money into artificial intelligence and automation to upgrade customer service, a new study reveals these technology investments are backfiring. …

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Twitter: The New Old Customer Service? Find the latest Customer Service news from WIRED. See related science and technology articles, photos, slideshows and videos.

Apr 8, 2023 · According to the National Customer Rage Survey released last month, 74% of Americans reported having a problem with a product or service in the past year, a percentage …

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Sep 28, 2023 · Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid …